Cancellation & Refund Policy

Under this policy : cancellations will be considered only if the request is made within 24 hours of service activation.

In case you feel that the service details provided to you or as per your expectations, you must bring it to the notice of our Technical Team within 24 hours of Service activated. The Technical Team after looking into your complaint will take an appropriate decision.

City Online Services, constitutes acceptance of the terms of this agreement in its present form without exception and also includes acceptance of any future revisions to the same. If the subscriber is dissatisfied with the services provided by COL then the sole and exclusive remedy available to the subscriber is to stop using the services and to terminate the COL account, under intimation to COL in writing. This does not absolve the subcriber of any dues which remain and the same remains payable.

COL also reserves the right to disconnect the services to the subscriber in case of any of a number reasons, including but not exclusive to-negative address verfication, non payment, violation of any terms of this agreement, usage of the service for any illegal or immoral activity etc.

We will try our best to satisfy our customers with our service.

In case any customer is not satisfied with our services we can provide a refund within 30 days from the date of installation or for monthly payment . The refunds will be made after deducting the Service Tax.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name payments refund will be made to the same account.

COL does not entertain refund of any amounts that may have been paid by the subscriber, for an Annual/Semi Annual/Quarterly/Monthly package. Only in case of non-feasibility of a new connection, refund is made by COL. The time for a refund to be affected is 4-6 weeks, beyond the allowable time of 15 working days as mentioned above.